FAQ
Frequently Asked Questions
Welcome to the Lemeria Help Center. Here you will find answers to frequently asked questions about shipping, returns, payment methods, and more.
Contact
How can I contact Lemeria? You can contact us by email at info@lemeria.com.
How long does it take to receive a response? We strive to answer all inquiries within 24 hours.
Order and Payment
Which payment methods can I use? You can pay securely with Visa, Mastercard, Maestro, Apple Pay, or PayPal.
Will I receive an order confirmation? Yes! As soon as your order has been processed and shipped, you will receive a confirmation email with your tracking number. You can use this to track the shipment of your order.
I entered the wrong delivery address. Can I change it? Yes. If you would like to change your delivery address, please contact our customer service team at info@lemeria.com within 24 hours of placing your order.
Shipping
Which countries does Lemeria deliver to? Currently, Lemeria ships exclusively within United Kingdom. We offer free shipping.
How can I track my order? Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. With this number, you can track your package via our shipment tracking tool.
I haven't received my order yet – what can I do? First, check your emails for the shipping confirmation and the included tracking number. Using the tracking number, you can check the current status of your delivery via our shipment tracking tool. If your order has not arrived after this period, please contact us at info@lemeria.com. We will gladly assist you further.
According to tracking, my order was returned. What should I do? If the tracking shows that your order was returned to us, please contact our customer service team at info@lemeria.com. We will gladly help you find a suitable solution – depending on the situation, for example through reshipment or a refund.
Returns and Exchanges
How long do I have to return my order? You can return your order within 60 days of receipt, provided the items are unused, in their original condition, and include the original packaging as well as all tags.
My product arrived damaged – what should I do? We are very sorry that your item arrived damaged. Please contact us within 60 days at info@lemeria.com and send us your order number, a brief description of the damage, and clear photos showing the issue. We will take care of a suitable solution as quickly as possible.
Was your question not answered?
No problem – we are happy to help! If you have further questions or need personal assistance, contact our team at info@lemeria.com. We will get back to you as soon as possible.